Here is a list of specific customer requirements and answers to questions that every customer has on their mind prior to installation. It is very important to make sure that all the bases are covered before we arrive to install your new swimming pool.
* AT THE START OF THE JOB THE CREW WILL ESTABLISH PAYMENT TYPE – FULL PAYMENT IS DUE AT JOB COMPLETION. WE ACCEPT CREDIT, CASH, OR CHECK. REMINDER: IF ANY CHECK IS RETURNED FOR NON/STOP PAYMENT, INCOMPLETE FUNDS, ETC., YOU WILL BE CHARGED FOR THE BANK FEE INCURRED AS WELL AS AN ADDITIONAL $25 REPROCESSING COST.
*POOL SITE MUST BE DRY AND FIRM FOR INSTALLATION. IF WE NEED TO RESCHEDULE YOUR APPOINTMENT DUE TO WEATHER OR OTHER UNFORESEEN CONDITIONS, YOUR INSTALL DATE WILL BE RESCHEDULED FOR NEXT AVAILABLE DATE IN YOUR AREA.
*CUSTOMER MUST OBTAIN ALL PERMITS. – THE POOL WILL BE PLACED WHERE YOU TELL US TO PUT IT, SO PLEASE BE AWARE OF YOUR TOWN’S SPECIFIC CODES FOR PLACEMENT.
* CUSTOMER MUST PROVIDE 6.5 FT. WIDE ACCESS TO POOL SITE/YARD AND MUST PROVIDE ACCESS TO FUNCTIONAL ELECTRICAL OUTLET SOMEWHERE ON PREMISES.
* WE ARE NOT RESPONSIBLE FOR ANY DISTURBANCES TO LAWNS OR LANDSCAPING WHILE ACCESSING OR DIGGING POOL SITE.
* CUSTOMER IS RESPONSIBLE FOR REMOVING ANY LANDSCAPING STONES OR PLANTS FROM EXISTING POOL SITES.
* LEVELING OF POOL SITE DOES NOT INCLUDE REMOVAL OF TREE STUMPS, TREES, LARGE ROCKS, DECKS, ETC. – AND WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO UNDERGROUND PIPES, DRAIN TILE, ELECTRICAL LINES, UTILITY LINES, ETC.
* CUSTOMER MUST BACKFILL AROUND POOL AFTER INSTALLATION. WE DO NOT BACKFILL.
* CUSTOMER IS RESPONSIBLE FOR ALL ELECTRICAL INSTALLATION REQUIRED AFTER POOL INSTALLATION.
* CUSTOMER MUST DECIDE WHERE ANY EXCESS DIRT THAT COMES UP FROM LEVELING SITE WILL BE PILED IN THEIR YARD. WE DO NOT REMOVE OR SPREAD ANY EXCESS DIRT OR SOD.
* CUSTOMER MUST PROVIDE ALL WATER TO FILL POOL. WE WILL NOT PAY FOR OR PROVIDE WATER UNDER ANY CIRCUMSTANCE.
** PRODUCT ISSUES: WE ARE NOT RESPONSIBLE FOR ANY PRODUCT/ MANUFACTURER DEFECTS. IT IS THE CUSTOMER’S RESPONSIBILITY IF A PRODUCT IS FOUND TO BE DEFECTIVE AFTER INSTALL TO CONTACT THE PLACE OF PURCHASE AND/OR MANUFACTURER TO RESOLVE THE ISSUE PRIOR TO REPAIR/REPLACEMENT SERVICE. IT IS THE CUSTOMER’S RESPONSIBILITY TO PAY FOR ANY COSTS ASSOCIATED WITH ANY REPAIRS/ RE-INSTALLATIONS AND CUSTOMER IS RESPONSIBLE FOR CONTACTING THE PURCHASE STORE OR MANUFACTURER FOR ANY REIMBURSEMENTS ON THESE COSTS.